Frequently Asked Questions
The Loyalty Lab is a rewards program for Dirty Labs customers. It’s our way of showing appreciation to our customers who keep coming back. By making purchases, completing referrals, signing up for subscriptions (and more), they can earn Clean Credits that can then be redeemed for discounts and free products.
The Loyalty Lab is totally free to join. You can start earning Clean Credits before you even make a purchase.
Simply sign up for a Dirty Labs account and you’ll automatically start earning Clean Credits when you complete certain actions.
Clean Credits are our points system at The Loyalty Lab. You can earn Clean Credits by making purchases on dirtylabs.com - you get 1 Clean Credit for every $1 you spend. You can also get Clean Credits by performing certain actions like posting a product review, following us on social, and more. Once you've earned enough Clean Credits, you can trade them in for discounts and free products.
Navigate to the Loyalty Lab page and sign in to your Dirty Labs account. Then, scroll down to the rewards section and select the reward you’d like to redeem. From there, follow the directions provided in the pop up - such as adding the discount code at check out.
At this time, rewards can only be used on one-time purchases.
You can only use one coupon code per order.
Even when using rewards, the normal shipping threshold rules apply.
Your Clean Credits will expire 2 years after your last purchase.