Frequently Asked Questions
Orders & Shipping
How long will it take to get my order?
Standard orders received before 12pm CST will typically be processed the same day, and standard orders received after 12pm CST will be processed the next business day. Expedited orders received before 3pm CST will be processed the same day. Standard shipping will take 3–5 days via FedEx for the 48 contiguous states. Shipments to Alaska and Hawaii will ship via USPS.
Where do you ship?
Dirty Labs is available for shipments to the United States, including Alaska and Hawaii. We currently don't ship internationally, or to APO/FPO. Subscribe to our email list to be the first to know when international shipping becomes available.
Do you offer free shipping?
We offer free standard shipping on orders of $30 or more.
How much does it cost to ship to my address?
Taxes will automatically be calculated at checkout. Shipping will vary based on the shipping method you choose and which products you purchase.
What is your return policy?
We stand behind the quality and performance of all Dirty Labs products. If you are not completely satisfied, you may request an exchange or refund within 30 days of your purchase by contacting email@example.com with your order number.
Can I cancel or change my order?
Unfortunately, Dirty Labs cannot cancel orders once they are placed, but please contact firstname.lastname@example.org with your order number to see how we might be able to assist you.
Where are Dirty Labs products made?
All of our products are developed and manufactured in the United States.
Where can I learn more about your ingredients?
You can find a full list of our ingredients here, where you can also see a full list of common laundry detergent ingredients we do NOT include in our products (and why). Ingredient listings, CAS numbers, and Safety Data Sheets can be found on each of the product pages.
Are Dirty Labs products safe for sensitive or allergy-prone skin?
All Dirty Labs products are formulated without EU listed fragrance allergens, sulfates, chlorine-based bleaches, synthetic preservatives, and many other known irritants, so they are safe to use for anyone with skin sensitivities.
Are Dirty Labs products safe to use during pregnancy?
All of our products are consciously formulated to be safe for your entire family, including pregnant or nursing women, infants, children, and animals. However, we recommend consulting with your physician before use if you have specific concerns. We have eliminated ALL California Proposition 65 chemicals of concern and EU listed fragrance allergens from our formulas.
Are enzymatic laundry detergents safe?
Yes, our Bio Laundry Detergents are safe when used as directed. There have been previously reported safety concerns pertaining to powdered laundry detergents using enzymes in their powdered form. These concerns were primarily associated with airborne dust particles entering into respiratory pathways and having the potential to trigger allergic reactions. Our Bio Laundry Detergent is a liquid detergent that uses advanced bioenzymes in a liquid form. No airborne dust or aerosol can be generated from proper use of our products. Additionally, multiple clinical and lab studies have found that the bioenzymes in today’s laundry detergents are not a cause of skin irritation or skin allergy.
Are Dirty Labs products pet-safe?
Yes, our products are pet-safe when used as directed. We love our pets too, and don’t include any EU listed fragrance allergens, California Proposition 65 chemicals of concern, or synthetic preservatives and other known irritants in our formula. As with all cleaning products, be sure to keep them safely out of reach of children and pets.
Are Dirty Labs products safe to use for babies?
All of our products are consciously formulated to be safe for your entire family, including infants and babies who may have more sensitive skin. We recommend consulting with your physician before use if you have specific concerns. We have eliminated ALL California Proposition 65 chemicals of concern and EU listed fragrance allergens from our formulas, in addition to synthetic preservatives, dyes, chlorine-based bleaches and other known irritants. As with all cleaning products, be sure to keep them safely out of reach of children.
Are Dirty Labs products cruelty-free?
Yes, our products are cruelty-free. No animals or animal products are used when developing or manufacturing our formulas, and we do not test on animals.
Are Dirty Labs products vegan?
Our products do not contain animal-derived ingredients. Our advanced enzymes are produced through a fermentation process, using microorganisms in a nutrient-rich, plant-based broth, similar to beer and kombucha.
Are Dirty Labs products organic?
Our products are biobased and derived from microbes, plants, or sugar, but they are not certified organic.
Are Dirty Labs products biobased?
Our Bio Laundry Detergents are 97% USDA Biobased certified. We include synthetic ingredients only if the biobased alternative is not safe for humans. Our goal is to create 100% biobased formulas.
Are Dirty Labs products biorenewable and biodegradable?
Our biobased formulas are biorenewable and readily biodegradable, meaning that they have the natural ability to biodegrade to their natural state, when subjected to sunlight, water, and microbial activity, from 60-100% in 28 days.
Is your packaging sustainable?
Our bottles are made of aluminum and can be recycled infinitely. Our cap and spout are BPA free and made with non-colored PP and PE plastic.
Do you use natural fragrances or essential oils?
There are numerous studies that have shown that many common essential oils can carry allergens that can cause skin irritations or other forms of allergic reactions. We formulate our fragrances using only natural and synthetic ingredients that are safe, especially for sensitive skin. Our fragrance ingredients do NOT include EU fragrance allergens or California Proposition 65 chemicals of concern.
Are your products disinfecting or antibacterial?
We currently do not claim that our products are disinfecting or antibacterial. We are supporting research conducted by The Biodesign Institute at Arizona State University to understand the effects of bio-enzymes and plant-based surfactants on coronaviruses such asSARS-CoV-2 (COVID-19). In order to sanitize clothing and fabrics, we recommend washing your laundry in hot water.
How does Phytolase® work?
Phytolase® consists of a proprietary blend of advanced bioenzymes that comprise the cleaning engine behind our Bio Laundry Detergents. Enzymes are naturally occurring proteins that aid in digestion, decomposition, and decay. We’ve designed our enzymes to target and break down stains into smaller component pieces. These pieces lift from your fabrics and rinse away with your wash water. You can learn more about our science here.
Can I use Bio Laundry Detergents on delicates?
Dirty Labs Bio Laundry Detergent is optimized for cold water and is safe for all machine wash cycles, including delicates. For all laundry, we recommend following the garment care instructions for the best care for your fabrics.
Does your Bio Laundry Detergent work in cold water?
Our Bio Laundry Detergents are designed and optimized for washing in cold water.
Why do I need so little to get my wash done?
Our formula is 10x concentrated, meaning that we’ve removed any excess water and fillers from our formulas. We only include what’s needed to get your laundry clean. A little goes a long way with our formula so be sure not to use more than the recommended amount for each wash load.