Frequently Asked Questions
Orders & Shipping
Standard orders received before 12pm CST will typically be processed the same day, and standard orders received after 12pm CST will be processed the next business day. Expedited orders received before 3pm CST will be processed the same day. Standard shipping will take 5-7 days via FedEx SmartPost or DHL for the 48 contiguous states. Shipments to Alaska and Hawaii will ship via FedEx SmartPost. Alaska and Hawaii shipping times may vary and can take up to 2-4 weeks.
Dirty Labs currently only ships to the United States, including Washington, DC. Alaska, Hawaii, Puerto Rico, and the US Virgin Islands. We are currently not available internationally. However, Dirty Labs is sold on Mayple, which ships to select countries. Subscribe to our email list to be the first to know when international shipping becomes available.
Unfortunately, Dirty Labs cannot cancel orders once they are placed, but please contact firstname.lastname@example.org with your order number to see how we might be able to assist you.
A flat shipping fee of $7 is added for standard delivery and a flat shipping fee of $12 is added for expedited 2-day shipping. Taxes will automatically be calculated at checkout.
Love us or your money back. Try our biobased detergents for 30 days. If you haven’t fallen in love by then, we’ll refund you in full for your purchase. Just contact email@example.com with your order number.
We offer free standard shipping on orders of $30 or more. For orders with discounts where the cart subtotal value falls below $30, free shipping will not apply.
Account & Subscription
We recommend creating a dirtylabs.com account for faster checkouts and to access your order history. You may create an account at checkout or by clicking ‘Account’ on the main navigation and selecting ‘Sign Up.’ If you are creating an account after purchasing from Dirty Labs, be sure to use the same email address that was used to purchase your products in order to pull in your order history.
To create a subscription account, you may create an account at checkout or by clicking ‘Account’ on the main navigation and selecting ‘Subscriptions.’ If you already have a dirtylabs.com account, your subscription information and one-time purchase history will automatically populate into your account as long as you used the same email address to purchase your one-time and subscription orders.
In order to change, modify, or cancel your subscription, you will need to set up an account with the same email address used to purchase your product. You may do so by clicking ‘Account’ on the main navigation menu and selecting ‘Subscriptions.’ You will be prompted to enter your email address to set up your account. Be sure to use the same email you used to purchase your subscription.
Login to your Dirty Labs account by clicking ‘Account’ on the main navigation and selecting ‘Login.’
To create a subscription account, You can log into your account by clicking ‘Account’ on the main navigation menu, or click here. If you did not create an account at checkout, you will need to create an account by clicking ‘Account’ on the main navigation menu and selecting ‘Subscriptions.’ You will be prompted to enter your email address to set up your account. Be sure to use the same email you used to purchase your subscription.
Yes, your subscription will renew automatically every 1, 2, 3, 4, 5, or 6 months depending on the frequency you selected during your initial purchase. If you want to modify, change the date of your next order, skip your next order, or cancel your subscription, log into your account on our website. Once you’re logged in, click on ‘Manage Subscriptions’ and select the changes to your subscription you’d like to update. You will receive a reminder email 3 days before your payment method on file is charged for renewal.
First, pick which product you’d like to purchase. Choose the quantity and size. Then, choose how often you’d like refills to be delivered to you, you can select a delivery for every 1, 2, 3, 4, 5 or 6 months.
Finally, enter your shipping and billing information, and you’re all set. If something changes, don’t worry. You can cancel, pause, or skip your subscription deliveries in your account at any time. Just log into your account to make any adjustments.
For all Dirty Labs subscription orders, your card will be charged when the order is processed. Subscriptions are processed on the day that they’re scheduled to ship. You can view your next scheduled shipping date in your account under 'Subscriptions.’
Once logged into your account, click on ‘Payment Methods’ on the sub-navigation menu. Then click on the ‘Edit Payment Method’ button. The system will send you an email updated with a link to edit your payment details in Shopify. After you click on the link in the email, you will see a button titled ‘change.’ Here you can edit your card info or add a new payment option.
No. You can cancel your subscription free of charge. Refill orders are processed on the day of the month that you began your subscription. To cancel your subscription, those changes need to be made by 12 PM PST the ****day before *** the order is processed. To cancel your subscription, log into your account on our website and click ‘Manage Subscriptions’ and select the subscription you’d like to update.
If you received a password reset link via email but the link is not working, or if you are not receiving the password reset email, it is likely because an account was never created. You will need to create a Dirty Labs account by clicking ‘Account’ on the main navigation menu at dirtylabs.com. If you are still having trouble, please contact us at firstname.lastname@example.org
While we don't have a formal gifting option at this time, you can set up a subscription using the recipient's email and shipping address with your credit card information.
All of our products are developed and manufactured in the United States. Our ingredients are sourced from the US, Europe, South America, Southeast Asia. You can learn more on our Sustainability page.
Enzymes are naturally occurring proteins that aid in digestion, decomposition, and decay. Phytolase® consists of a proprietary blend of advanced bioenzymes that comprise the cleaning engine behind our Bio Laundry Detergents. We’ve designed our enzymes to target the most common stains to provide full spectrum stain removal. You can learn more about our science here.
You can learn more about our ingredients on our Ingredients page. We also provide a list of common laundry detergent ingredient we do NOT include in our products (and why). We believe in ingredient transparency, and you can find full ingredient lists (including fragrance ingredients), CAS numbers, and Safety Data Sheets for each product on their respective product pages.
All Dirty Labs products are designed for sensitive skin and formulate without EU listed fragrance allergens, sulfates, chlorine-based bleaches, synthetic preservatives, and many other known irritants. However, because allergies are specific to each unique individual, we recommend that anyone with very sensitive skin to start with our Free & Clear detergent which is fragrance-free, EWG Verified, and recognized by the National Eczema Association (NEA).
We formulate our fragrances using as many natural ingredients as possible and only include synthetic ingredients when the natural alternative is not safe for humans. There are numerous studies that have shown that many common essential oils can cause skin irritations or other forms of allergic reactions. All of our products are designed for sensitive skin and formulated without known toxins, allergens, and hormone disruptors. All of our ingredients, including fragrances, are free of all EU fragrance allergens and California Proposition 65 chemicals of concern.
All of our products are consciously formulated to be safe for your entire family, including pregnant or nursing women, infants, children, and animals. However, we recommend consulting with your physician before use if you have specific concerns. All of our products are designed with the highest standard for human safety and are formulated without known toxins, allergens, and hormone disruptors. All of our ingredients, including fragrances, are free of all EU fragrance allergens and California Proposition 65 chemicals of concern.
We currently do not claim that our products are disinfecting or antibacterial. We are supporting research conducted by The Biodesign Institute at Arizona State University to understand the effects of bio-enzymes and plant-based surfactants on coronaviruses such asSARS-CoV-2 (COVID-19). In order to sanitize clothing and fabrics, we recommend washing your laundry in hot water.
Yes, our Bio Laundry Detergents are safe when used as directed. There have been previously reported safety concerns pertaining to some more primitive forms of enzymes used in laundry detergents. However, multiple clinical and lab studies have found that the advanced bioenzymes in today’s laundry detergents are not a cause of skin irritation or skin allergies.
Yes, our products are pet-safe when used as directed. We love our pets too, and don’t include any EU listed fragrance allergens, California Proposition 65 chemicals of concern, or synthetic preservatives and other known irritants in our formula. As with all cleaning products, be sure to keep them safely out of reach of children and pets.
All of our products are consciously formulated to be safe for your entire family, including infants and babies who may have more sensitive skin. We recommend consulting with your physician before use if you have specific concerns. We have eliminated ALL California Proposition 65 chemicals of concern and EU listed fragrance allergens from our formulas, in addition to synthetic preservatives, dyes, chlorine-based bleaches and other known toxins. As with all cleaning products, be sure to keep them safely out of reach of children.
Our bottles and caps on our 32 load bottles are made of aluminum and can be recycled infinitely. The cap and spout on our 75 load bottles are BPA free and made with non-colored PP and PE plastic. Our Booster container is made from recyclable cardboard and the scoop inside is made from responsibly sourced schima superba wood. We're committed to reducing single-use plastic in our packaging and are actively working towards a fully plastic-free product line.
We take a comprehensive approach to sustainability when developing new products, which includes using biobased, biodegradable ingredients, responsible sourcing, biorenewable manufacturing, removing plastic from our packaging, and creating hyper-concentrated and efficient products to reduce our carbon footprint. You can learn more about our commitment to sustainability on our Sustainability page.
Biobased products are derived from raw materials such as plants and other renewable agricultural, marine, and forestry materials and offer an alternative solution to petroleum-derived chemicals.Our Bio Laundry Detergents are USDA Certified Biobased. We include synthetic ingredients only if the biobased alternative is not safe for humans. Our goal is to create 100% biobased formulas.
Our formulas are readily biodegradable, meaning that they have the natural ability to biodegrade to their natural state, when subjected to sunlight, water, and microbial activity, from 60-100% in 28 days.
Yes, our products are certified cruelty-free and vegan by PETA. No animals or animal products are ever used when developing or manufacturing our formulas, and we do not test on animals.
Yes, our products are certified cruelty-free and vegan by PETA. No animals or animal products are ever used when developing or manufacturing our formulas, and we do not test on animals. Our products do not contain animal-derived ingredients. Our advanced enzymes are produced through a fermentation process, using microorganisms in a nutrient-rich, plant-based broth, similar to beer and kombucha.
Our products are biobased and derived from microbes, plants, or sugar, but they are not certified organic.
Dirty Labs products have a shelf life of 24 months after the date of production (when stored correctly in closed containers in a cool, dry place). Beyond 24 months, it is possible that the efficacy of our biobased products may diminish over an extended period of time, but the safety profile will remain intact. If you have specific questions related to product expiration, please email email@example.com.
Our detergents have a near neutral pH, between 7.5 and 8.5 while many traditional detergents have higher pH between 9 and 12.
All of our products are septic safe. Grey water irrigation will depend on other products that are poured down the drain, as well the type of plant or species of plants receiving the water. Our detergent is near neutral pH, and much less alkaline than conventional detergents, so on its own it is safe for grey water systems.
Our detergents are certified EPA Safer Choice, USDA Biobased, and certified by PETA to be vegan and animal test-free. Our Free & Clear detergent is EWG Verified and recognized by the National Eczema Association (NEA).
Yes, our detergents are designed for HE washers and traditional washers.
Our formula is 11x concentrated, meaning that we’ve removed any excess water and fillers from our formulas. We only include what’s needed to get your laundry clean. A little goes a long way with our formula so be sure not to use more than the recommended amount for each wash load.
Our Bio Laundry Detergents are designed and optimized for washing in cold water.
Dirty Labs Bio Laundry Detergents are safe for all machine washable fabrics. We do not recommend using our Bio Laundry Detergents for fine, or hand wash only wools and silks. Our team is developing a hand wash and delicates formula. To be the first to know about this product, be sure to sign up for our newsletter. For all laundry, we recommend following the garment care instructions for the best care for your fabrics.
1. Add the Bio Enzyme Laundry Booster to wash drum before adding clothes and fabric.
2. Place dirty laundry into wash drum. Be sure to follow garment care instructions.
3. Add Bio Laundry Detergent and use as directed.
4.Start your washer and enjoy!
TIP: For extra tough stains, presoak the stain by combining 12 ml Bio Laundry Detergent and 2 scoops (20g) of Bio Enzyme Laundry Booster in 1 gallon of water. Soak for 30 to 60 minutes.
Though our bottles are fully recyclable, we do not currently offer a refillable version.
Unfortunately at this time we do not accept bottle returns. We recommend recycling according to your local recycling guidelines.
Dirty Labs Bio Laundry Detergents are effective pre-treaters for extra tough stains. Simply apply directly to the soiled area and let sit or soak in cold or warm water for 10-15 minutes before washing.
Yes, Dirty Labs Bio Laundry Detergents are safe for use on cloth diapers. For best results, we recommend pretreating stains with our detergent for at least 5 minutes prior to washing. You may also consider increasing the dosage by 1.5-2x the recommended amount and adding our Bio Enzyme Laundry Booster for extra tough stains.
Dirty Labs Bio Laundry Detergents are designed to be used for machine washable clothing. Do not use for carpet or upholstery cleaning.
The Dirty Labs reusable silicone measuring beaker was designed to make laundry day easier. Simply follow the measuring directions on the Bio Laundry Detergent bottle and place the beaker in the dispenser tray or the washer drum. The beaker will come out clean with your wash!
Keep Dirty Labs product containers closed and stored in a cool, dry indoor place out of reach of children and pets. Avoid exposing products to water, moisture, and extreme hot or cold temperatures. Avoid skin contact with the Bio Enzyme Laundry Booster, and do not directly handle with wet hands.
Yes, our detergents are suitable for washing with hard water, as well as ground water or well water. Although we do include a biobased water softener in our detergent, there could be extra ionized calcium and magnesium in ground and well water which makes it very hard, even leaving mineral deposits on clothes. In this case, we suggest increasing the detergent dosage or using our detergent and booster in combination. If needed, you could even apply hot water to the wash and rinse cycles. Additionally, adding diluted white vinegar as a fabric softener in the rinsing cycle should help as well.
Yes, Dirty Labs Bio Enzyme Detergents are safe for activewear and technical apparel. Our ingredients are extra gentle on fabrics and are designed to specifically target hard-to- reach stains often trapped in the complex weave and channels of moisture-wicking fabrics. Our detergents also include a built-in softening technology that will not damage moisture-wicking and waterproof technologies like traditional fabric softeners.
Dirty Labs Bio Enzyme Detergents are designed to tackle the toughest stains and odors. For extra tough stains, we recommend adding our Bio Enzyme Laundry Booster, which is specifically designed to boost the performance of the Phytolase® enzymes in our Bio Laundry Detergents. We promise to deliver conventional levels of cleaning or better, or your money back.
Dirty Labs is an AAPI-owned cleaning innovations lab on a mission to create the future of cleaning by using innovations in green chemistry. We believe you can (and should) have it all when it comes to cleaning — superior stain & odor removal, safe ingredients, and planet-friendly products. Our products are proudly made in the USA.
Dirty Labs is committed to creating the future of cleaning by utilizing innovations in green chemistry and the most advanced biobased ingredients. We believe you can (and should) have it all - superior cleaning performance, the safest ingredient list, and truly planet-safe, biodegradable products. Our products are free of ethoxylates, sulfates, synthetic preservatives, all California Prop 65 chemicals and all EU fragrance allergens. We believe in ingredient transparency and provide a full ingredients lists, including fragrance ingredients and CAS numbers, on each of our product pages. While many green cleaners today claim to be better for you and good for the planet, many still contain known carcinogens, toxins, hormone disruptors, pollutants, and even microplastics, all while compromising on performance. Our promise is to deliver conventional levels of cleaning or better with the safest ingredient list.
Yes, we love that you want to share Dirty Labs with friends! You can find our referral program here.
We love that you want to share your thoughts. Your feedback is very important to us. Leaving a review might seem like a small thing, but reviews have a BIG impact on our business.
You can leave a review on our reviews page here. Just scroll down to the button "Write a review” and follow the prompt. Alternatively, you can go to any product page, scroll to the bottom of the page and also click on the button "Write a review.”