FAQs
We recommend creating a dirtylabs.com account for faster checkouts and to access your order history. You may create an account at checkout or by clicking ‘Account’ on the main navigation and selecting ‘Sign Up.’ If you are creating an account after purchasing from Dirty Labs, be sure to use the same email address that was used to purchase your products in order to pull in your order history.
To create a subscription account, you may create an account at checkout or by clicking ‘Account’ on the main navigation and selecting ‘Subscriptions.’ If you already have a dirtylabs.com account, your subscription information and one-time purchase history will automatically populate into your account as long as you used the same email address to purchase your one-time and subscription orders.
In order to change, modify, or cancel your subscription, you will need to set up an account with the same email address used to purchase your product. You may do so by clicking ‘Account’ on the main navigation menu and selecting ‘Subscriptions.’ You will be prompted to enter your email address to set up your account. Be sure to use the same email you used to purchase your subscription.
Login to your Dirty Labs account by clicking ‘Account’ on the main navigation and selecting ‘Login.’
To create a subscription account, You can log into your account by clicking ‘Account’ on the main navigation menu, or click here. If you did not create an account at checkout, you will need to create an account by clicking ‘Account’ on the main navigation menu and selecting ‘Subscriptions.’ You will be prompted to enter your email address to set up your account. Be sure to use the same email you used to purchase your subscription.
Yes, your autoship will renew automatically every 1, 2, 3, 4, 5, or 6 months depending on the frequency you selected during your initial purchase. If you want to modify, change the date of your next order, skip your next order, or cancel your autoship, log into your account on our website. Once you’re logged in, click on ‘Manage Autoship’ and select the changes to your autoship you’d like to update. You will receive a reminder email 3 days before your payment method on file is charged for renewal.
First, pick which product you’d like to purchase. Choose the quantity and size. Then, choose how often you’d like refills to be delivered to you, you can select a delivery for every 1, 2, 3, 4, 5 or 6 months.
Finally, enter your shipping and billing information, and you’re all set. If something changes, don’t worry. You can cancel, pause, or skip your autoship deliveries in your account at any time. Just log into your account to make any adjustments.
For all Dirty Labs autoship orders, your card will be charged when the order is processed. Autoship orders are processed on the day that they’re scheduled to ship. You can view your next scheduled shipping date in your account under 'Manage Autoship.’
Once logged into your account, click on ‘Payment Methods’ on the sub-navigation menu. Then click on the ‘Edit Payment Method’ button. The system will send you an email updated with a link to edit your payment details in Shopify. After you click on the link in the email, you will see a button titled ‘change.’ Here you can edit your card info or add a new payment option.
No. You can cancel your autoship free of charge. Refill orders are processed on the day of the month that you began your autoship. To cancel your autoship, those changes need to be made by 12 PM PT the ****day before ****the order is processed. To cancel your autoship, log into your account on our website and click ‘Manage Autoship’ and select the autoship you’d like to update.
If you received a password reset link via email but the link is not working, or if you are not receiving the password reset email, it is likely because an account was never created. You will need to create a Dirty Labs account by clicking ‘Account’ on the main navigation menu at dirtylabs.com. If you are still having trouble, please contact us at hello@dirtylabs.com
While we don't have a formal gifting option at this time, you can set up autoship using the recipient's email and shipping address with your credit card information.